How Whitfield Realty Group replaced six weeks of DIY hiring with a shortlist of vetted admin talent inside a single work week.
Karen Whitfield runs a growing residential brokerage across three offices, and by early last year her agents were spending more time on paperwork than on clients. She needed a listing coordinator, a transaction admin, and a front-desk assistant — fast, and reliable enough that she wouldn't be back on a job board in three months.
Two rounds of local hiring had already stalled. Candidates who looked good on paper couldn't handle MLS listings and closing paperwork under deadline, and the ones who could were asking for salaries her margins couldn't support.
Karen sent us one brief covering all three roles. Within 72 hours she had a shortlist of eleven candidates — each pre-screened for English fluency, MLS/CRM familiarity, and a voice introduction attached so she could hear how they'd sound on a call with a buyer.
She ran her own interviews over four days, made offers to three candidates, and we handled contracts, onboarding paperwork and payment setup so her first week with them was about training, not admin.
All three hires started within nine days of the original brief. Listing turnaround time across the brokerage dropped by roughly a third in the first month, and Karen's agents now hand off closing paperwork instead of doing it themselves at night.
A year on, all three are still with the brokerage, and Karen has since used Scoutly to fill two more roles without writing a new job listing.
